AGB

Payment

Dynamostol A/S accepts payment via Dankort/VISA-Dankort, VISA, VISA Electron, and Mastercard. No charges will be made to your account until your goods have been dispatched.

All amounts are in Euro -  and also shown include VAT.

Dynamostol uses approved payment servers which encrypt all of your card details via an SSL (Secure Socket Layer) protocol. This means that your details cannot be read by others.

Delivery

Dynamostol delivers on all weekdays using GLS.

Warranty

Dynamostol offers its consumers a two-year warranty in accordance with the regulations set out in the Danish Sale of Goods Act, which apply to normal use of the product. The warranty does not cover faults, damage or wear and tear that have occurred either directly or indirectly as a result of improper use, poor maintenance, violence or tampering. Any warranty claims relating to faults and deficiencies must be reported to Dynamostol within a reasonable time frame once the fault or deficiency has been discovered or should have been discovered.

Complaints and returns

In the case of any faults, deficiencies or late/missing deliveries, please contact:

Dynamostol ApS

Industrivej 38 C

DK-4000 Roskilde

Email: info@dynamostol.dk

Refunds

If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

Right of withdrawal

You have a fourteen-day cooling-off period during which you can return products purchased via the Dynamostol web shop.

This period starts from the day on which you receive your order.

The cost of return shipping is covered by Dynamostol.

You must notify Dynamostol of your decision to return your order by no later than fourteen days after making the purchase, after which time you will then have a further fourteen days by which to return your parcel.

Notification must be made telephone on (+45) 4675 0970 or by sending an email to info@dynamostol.dk. Please state clearly that you wish to exercise your right of withdrawal.

The condition of the product when returned

You are liable for any deterioration in the value of the goods resulting from handling other than what is required to determine the nature of the product, its properties and the way it functions.

Ways to complain – overview and links:

Do you have a complaint about a product that you purchased on our web shop? You are entitled to lodge a complaint with:

The Danish Competition and Consumer Authority

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer with residency in another EU country, you can submit your complaint via the European Commission's online consumer disputes platform.

You can find the platform here: http://ec.europa.eu/consumers/odr/

If you lodge a complaint with this platform you will need to cite our email address: info@dynamostol.dk